In September 2012 we achieved the internationally recognised quality standard of ISO9001. This standard was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do. Companies must have a quality management system in place to ensure consistency and improvement, leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
We are particularly pleased to have achieved ISO9001 certification as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers’ ‘back-office’ activities. This recognition demonstrates that we can provide a quality solution from quotation to delivery.
The next step in our commitment to achieving excellence is to achieve the newly introduced ISO/PAS 28007 for Private Maritime Security Companies. It is a risk based quality management system for the security of operations and activities conducted by organisations. We have started the accreditation process and hope to complete this by December 2013.